Each profile in your account has contact info where team and organization messages will be sent. You can change the profile's contact info to receive messages at a different email address or phone number.
Step 1: Go to the profiles tab of your user dashboard.
Step 2: Select a Profile to update.
Step 3: Click the Pencil Icon at the right of Basic Information.
Step 4: Type the updated email or phone into the relevant field.
Step 5: Click Save.
If there are multiple profiles connected with your account, make sure to update the email address and phone number for each profile including your own.
Why am I not receiving messages from the team?
Messages from teams or groups are sent to the registered athlete's profile email address info rather than the account's email address. Even if you have your email address and phone number connected to your account under Account Settings, you will still need to make sure this contact info is correct in the player's profile.
Can a second person receive emails related to a player?
Yes, You can add another email for an athlete or add a guardian to one of your sub profiles.
I didn't receive an email from SportsEngine
If you did not receive an activation or password reset email from SportsEngine after 10 minutes, be sure to check your spam or junk folder in case the email was accidentally flagged as spam.